FAQs

There is no minimum order. We can prepare customer orders for parties as small as 2 guests. Pick up for small orders is available in Oshkosh, WI. 

In 2024, we'll deliver throughout the Fox Valley for all orders of $100 or more at no additional charge.

We are currently service parties of up to 75 guests.
 

If you have a larger group, please reach out!  We are increasing our inventory every month and may still be able to serve you.

A deposit of 50% of the total rental fee will be due within 7 days of receiving the custom quote and invoice.  For orders under $50, the full amount will be due.

The final total is due 7 business days prior to your delivery.

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We accept Venmo, Check or Cash.

All payments and deposits are non-refundable. (We are often working behind the scenes purchasing needed supplies and pieces after you place your order).

A credit* for the full amount paid will be issued if your order is cancelled at least 7 business days prior to your delivery. 
 

For all orders cancelled less than 7 business days in advance of your delivery,

• a 75% credit* will be issued for orders cancelled 4-7 days in advance.

• a 50% credit will be issued for all orders cancelled 1-3 days in advance.

(We begin washing, sanitizing, preparing and packing your order up to 1 week in advance).
 

*Credits are transferable to another date (based on availability) or to another person.

Because our inventory changes regularly (and all of our orders are custom), we don't maintain a catalog of our rental items. However, we do regularly post photos of our inventory and sample tablescapes on our Instagram page.  

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We are happy to put together a custom quote for you with samples from the palette or schedule a in-person or virtual meeting to show you a sample of the products you will receive in your pick up or delivery order.

No worries - I have done so much of this myself.  Broken, chipped or cracked china* (cups, saucers, sugar bowls, creamer pitchers, plates and platters) will be charged a standard replacement fee of $5/item. We simply ask that you take a photo of the broken item or send us back the larger pieces so that we can adjust our inventory.
 

Teapots and glass beverage containers  will be charged at the actual replacement cost (per https://www.replacements.com/) or you can replace the item at your own cost within 14 days.

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* Exception: Royal Albert and Elizabethan China will be charged at replacement value as we will need to replace these items exactly.

We donate all of our broken, chipped and cracked china pieces to Wisconsin artists for use in mosaic pieces or other art forms.

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Since our standard replacement fee is most often well below the actual cost to replace items, we'll then use the replacement fee to seek out new coordinating pieces to join our mix and match collection.  

All of our rentals are based upon availability. We ask for a minimum 30 day notice for all orders.  Orders requiring items that we do not currently have in stock may require a 90 day notice.

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Your complete order will be available to you up to 2 days prior to your event and up to 1 day after your event. This means that each order is a 4 day rental.

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Here's how it works:​

• Check us out on Facebook or Instagram for samples of our products & pieces.

• Contact us at oshposhevents@gmail.com to set up a complimentary consultation.

• Discuss your event and color palette and see samples of our inventory during a complimentary 30 minute zoom meeting. We're happy to send you photos of the pieces you're considering - just ask!

• We'll then create a custom quote for you including the deposit amount.

• Your items will be delivered* up to 2 days prior to your event so that you never have to rush - you'll have plenty of time to enjoy setting up.

• Host your event at the location of your choice.

• After the party, empty and wipe (or rinse) dishes so that they are clear of food and beverage. Pack them gently in the provided containers. We'll pick them up!

• Leave the rest to us. We store the items. We wash and sanitize the dishes. We clean the linen. We deliver. We pick up. We make it easy-peasy.

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*Complimentary Mon-Thurs delivery to Fond du Lac, Oshkosh and Appleton (and the surrounding cities and towns) with minimum $100 order.  Delivery available outside the area at an additional fee.  Pick up in Oshkosh, WI is always free with no minimum order required.