Frequently Asked Questions about our Party Rentals
Have a question that we haven't answered below? Email us at email@example.com - we're excited to hear from you!
Is there a minimum order?
There is no minimum order. We can prepare customer orders for parties as small as 2 guests. Pick up for small orders is available in Oshkosh, WI.
In 2024, we'll deliver throughout the Fox Valley for all orders of $100 or more at no additional charge.
Is there a maximum order?
We are currently service parties of up to 75 guests.
If you have a larger group, please reach out! We are increasing our inventory every month and may still be able to serve you.
Is there a deposit due?
A deposit of 50% of the total rental fee will be due within 7 days of receiving the custom quote and invoice. For orders under $50, the full amount will be due.
When is the final payment due?
The final total is due 7 business days prior to your delivery.
We accept Venmo, Check or Cash.
What is your cancellation policy?
All payments and deposits are non-refundable. (We are often working behind the scenes purchasing needed supplies and pieces after you place your order).
A credit* for the full amount paid will be issued if your order is cancelled at least 7 business days prior to your delivery.
For all orders cancelled less than 7 business days in advance of your delivery,
a 75% credit* will be issued for orders cancelled 4-7 days in advance.
a 50% credit will be issued for all orders cancelled 1-3 days in advance.
(We begin washing, sanitizing, preparing and packing your order up to 1 week in advance).
*Credits are transferable to another date (based on availability) or to another person.
Where can I see samples of your rental items?
Because our inventory changes regularly (and all of our orders are custom), we don't maintain a catalog of our rental items. However, we do regularly post photos of our inventory and sample tablescapes on our Instagram page.
We are happy to put together a custom quote for you with samples from the palette or schedule a in-person or virtual meeting to show you a sample of the products you will receive in your pick up or delivery order.
What if I break something?
No worries - I have done so much of this myself. Broken, chipped or cracked china* (cups, saucers, sugar bowls, creamer pitchers, plates and platters) will be charged a standard replacement fee of $5/item. We simply ask that you take a photo of the broken item or send us back the larger pieces so that we can adjust our inventory.
Teapots and glass beverage containers will be charged at the actual replacement cost (per https://www.replacements.com/) or you can replace the item at your own cost within 14 days.
* Exception: Royal Albert and Elizabethan China will be charged at replacement value as we will need to replace these items exactly.
What do you do with broken and chipped china?
We donate all of our broken, chipped and cracked china pieces to Wisconsin artists for use in mosaic pieces or other art forms.
Since our standard replacement fee is most often well below the actual cost to replace items, we'll then use the replacement fee to seek out new coordinating pieces to join our mix and match collection.
How far in advance do I need to place my order?
All of our rentals are based upon availability. We ask for a minimum 30 day notice for all orders. Orders requiring items that we do not currently have in stock may require a 90 day notice.
Your complete order will be available to you up to 2 days prior to your event and up to 1 day after your event. This means that each order is a 4 day rental.
What if I don't know what I want yet?
We've got you. Reach out to us at firstname.lastname@example.org to set up a complimentary consultation. I am happy to meet with you in person or via Zoom to look at the collection and decide which pieces will work best for you. After we meet, I will draw up a custom quote so you know exactly what will be delivered.